Cey Diamond Inc.
MOLLA FENARİ MAH/SEMT MESİH MEHMETPAŞA SK.
MURAT BEY HANI NO: 5 İÇ KAPI NO: 307 FATİH/ İSTANBUL
Telephone:+90 216 447 35 25
E-Mail Address: firstname.lastname@example.org
MERSİS No: 0997070336200017
Name and surname:
Hereinafter referred to as “BUYER”.
ARTICLE 2 SUBJECT
The subject of this contract is the Law No.6502 on the Protection of Consumers regarding the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER has ordered electronically from the www.ceydiamond.com (“Website”) Website of the SELLER and It is the determination of the rights and obligations of the parties in accordance with the provisions of the Distance Contracts Regulation.
ARTICLE 3 – INFORMATION ABOUT THE BASIC FEATURES OF THE CONTRACTED PRODUCT, SALES PRICE AND DELIVERY
The Name, Quantity, VAT Included Sales Price and Delivery Information of the products are as follows.
ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER shall be informed of the basic characteristics of the product subject to the contract, the sales price and payment method including all taxes, delivery and the costs of this will be covered by the BUYER unless otherwise specified, the duration of the delivery and the full trade name, full address and contact information He declares that he has read the information and has the information, has obtained correct and complete information about the conditions of using the right of withdrawal and has given the necessary confirmation electronically.
The BUYER can convey its requests and complaints using the communication channels mentioned above. Complaints and requests will be answered by the SELLER’s customer service as soon as possible.
RECEIVER; By confirming this contract electronically, prior to the conclusion of the distance contracts, the title, address, contact information, MERSIS number, the basic features of the products ordered, the sales price of the products including all taxes, the right of withdrawal, and It confirms that it has received correct and complete information about the procedure and conditions of the right to withdraw
4.2 The product subject to the contract is delivered to the BUYER or the person / organization at the address indicated in the preliminary information on the Website, depending on the distance of the BUYER’s place of residence for each product, provided that it does not exceed 30 (thirty) days from the date of the order.
4.3 If the product subject to the contract is to be delivered to a person / organization other than the BUYER, the SELLER cannot be held responsible if the person / organization to be delivered does not accept the delivery.
4.4 The SELLER cannot be held responsible for the failure of the ordered product to be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.5 The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete and in accordance with the qualifications specified in the order.
4.6 The product price, product description, product quality, etc. due to technical or material errors during the sale of the product on the Website. In case of any errors in the features, the SELLER has the right to cancel the order and return the collected amounts to the BUYER in accordance with the provisions of the relevant legislation.
4.7 Due to the fact that the products offered on the www.ceydiamond.com website are handmade and the ring sizes ordered are different, weight, length, width, etc. There may be a difference of ± 10% after production.
4.8 If the SELLER fails to fulfill the contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, the SELLER notifies the BUYER in writing or with a permanent data storage within three days from the date of learning and all payments collected, including delivery costs, returns within fourteen days at the latest from the date of notification.
4.9 If the order and / or service becomes impossible to fulfill at the end of the campaign period, the SELLER reserves the right to supply different products of equal quality and price with the approval of the BUYER in order to fulfill the contractual performance obligation,
4.10 After the delivery of the product, the related bank or financial institution does not pay the product price to the SELLER due to the unauthorized use of the credit card, bank card and / or other payment systems offered on the Website by unauthorized persons unfairly or unlawfully, not due to the BUYER’s fault. In the event that the BUYER is delivered to him, it is obligatory to return the product to the SELLER within 3 (three) days. In this case, shipping costs belong to the BUYER.
4.11 If the SELLER cannot deliver the product subject to the contract within the due time due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, it is obliged to inform the BUYER. In this case, the BUYER has the right to cancel the order and terminate the contract. In case of termination of the contract, the SELLER is obliged to return all the payments collected, including delivery costs, if any, to the BUYER in cash and at once within 14 (fourteen) days following the receipt of the termination notification.
4.12 In cases where it is impossible to fulfill the performance of the goods or services subject to the order in accordance with the 4th paragraph of the Article 16 of the Distance Contracts Regulation numbered 29188, which entered into force on 27.02.2015, the seller or the provider will be in writing to the consumer within three days from the date that the seller or and to return all payments collected, including delivery costs, within fourteen days at the latest from the date of notification.
4.13 In cases where the BUYER exercises the right of withdrawal or the product subject to the order cannot be supplied for various reasons or the arbitration committee decides to refund the price to the BUYER, if the shopping is made by credit card and in installments, the SELLER pays the price of the product to the Bank at once. . If the BUYER purchased the product in installments, the Bank makes the refund to the BUYER in the same number of installments. In wire transfer / EFT or cash on delivery options, the refund will be made in the form of money order and EFT to the account specified by the consumer (the account must be in the name of the person at the invoice address or the name of the user), by requesting bank account information from the consumer.
ARTICLE 5 – RIGHT TO WITHDRAWAL
The BUYER has the right to withdraw from the contract within 14 (fourteen) days without any justification and without penal terms.
The right of withdrawal is the day the contract is established in contracts regarding service performance; In the contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer can also use his right of withdrawal within the period from the establishment of the contract to the delivery of the goods.
In determining the period of right of withdrawal;
Delivery of the goods to the carrier by the seller is not considered as delivery to the consumer.
In contracts where the delivery of goods and the performance of services are made together, the provisions of the right of withdrawal regarding the delivery of goods are applied.
In order to use the right of withdrawal within 14 (fourteen) days, the SELLER is notified by phone or e-mail and the product is not covered by the provisions of Article 15 titled “Exceptions to the Right of Withdrawal” of the Distance Contracts Regulation published in the Official Gazette on 27.11.2014 and It must be available for resale by the SELLER. If this right is used;
a) The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent to the SELLER within 10 (ten) days together with the return invoice issued by the institution when returning. RETURN INVOICE will not be completed unless it is issued)
b) The products to be returned within 10 (ten) days from the date of the request for the right of withdrawal must be returned to the SELLER, complete and undamaged, together with the box, packaging, certificates, gift products and accessories, if any, gift checks. If any of these materials are not sent or are damaged even if they originated from the shipping company, the return process is completed by deducting the cost of the material from the return amount. The BUYER should learn which way to follow for these transactions by contacting the contact information specified with the SELLER.
The carrier stipulated within the scope of the right of withdrawal is Yurtiçi Kargo.
The product price is returned to the BUYER within 14 (fourteen) days following the receipt of the right of withdrawal to the SELLER.
ARTICLE 6 – PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL
a) Contracts for goods prepared in line with the consumer’s wishes or personal needs. For this reason, at the request of the BUYER, when custom production is made in a color different from the metal color offered on the website, or in special orders placed other than the ring size range, necklace and bracelet size offered on the website, wedding rings with inscriptions, or the ordered product After the delivery to the BUYER, when transactions such as ring size, necklace, bracelet size and model are made in accordance with the BUYER’s request, these goods produced specially in line with the customer’s special requests are included in the scope of products that the right of withdrawal cannot be used.
b) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the SELLER or the provider.
c) Contracts for the delivery of perishable or expired goods.
d) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene.
e) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
f) Contracts for books, digital content and computer consumables provided in the material environment in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods
g) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.
h) Contracts for the use of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which should be made on a specific date or period.
i) Contracts for services performed instantly in electronic environment or for intangible goods delivered immediately to consumers.
j) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.
k) products delivered to an address other than Turkey Customs Area for the recipient to declare the result of an overseas delivery address is outside the scope return.
ARTICLE 7 – SUBMISSION OF APPLICATIONS ON DISPUTES
In the event that the BUYER has a complaint about the product and / or the product subject to the order and / or the order, he / she may convey his / her complaints to the SELLER via the contact information specified above. Submitted complaint applications will be recorded, evaluated by the authorized units and tried to be resolved, and a return will be provided as soon as possible. In addition, the BUYER makes applications for their complaints and objections, T.C. Consumer problems in the place where the goods or services are purchased or domiciled within the monetary limits set by the Ministry of Customs and Trade in December each year may be brought to the arbitral tribunal or to the consumer court.
Cey Diamond Inc.
MOLLA FENARİ MAH/SEMT MESİH MEHMETPAŞA SK.
MURAT BEY HANI NO: 5 İÇ KAPI NO: 307 FATİH/ İSTANBUL